SiebertNet Technical Issues
Most issues are the result of incompatible browsers or poor connections to the Internet. Try clicking on your "Refresh" or "Reload" buttons if a page doesn't fully load or appears blank with the word "Done" in the lower-left gray corner. Then install the latest Internet browser on your computer.

Trusted Sites
If you are experiencing difficulty logging in to SiebertNet from the home page at www.siebertnet.com, you may be able to resolve the issue by adding our login page as a trusted site to your browser. Please follow these directions:

Internet Explorer
1. Click on Tools at the top.
2. Click on Internet Options.
3. Click on the Security tab at the top.
4. Click on Trusted Sites at the top.
5. Click on the Sites button.
6. Type in: https://*.siebertnet.com.
7. Click on Add button on the right.
8. Type in: https://*.mystreetscape.com.
9. Click on Add button on the right.
10. Click on Close on the bottom.
11. Click on OK on the bottom.

Firefox
1. From the top menu on Firefox Browser, click Tools.
2. Click on Options.
3. Click on Privacy at the top of window.
4. Under the Cookies section, Click on the Exceptions Button.
5. Type in: https://*.siebertnet.com
6. Click on the Allow button.
7. Type in: https://*.mystreetscape.com
8. Click on the Allow button.
9. Click on the Close Button at the bottom.
10. Click on the OK Button at the bottom.

Netscape
1. From the top menu on Netscape Browser, Click Tools.
2. Click on Options.
3. Click on Site Controls at the Security and Privacy section.
4. Click on the Add Site Button.
5. Type in: https://*.siebertnet.com
6. Select the Initial Trust Settings pulldown and select the "I Trust This Site."
7. Click on the Add Site Button.
8. Type in: https://*.mystreetscape.com
9. Select the Initial Trust Settings pulldown and select the "I Trust This Site."
10. Click on the Add Site Button.
11. Click on the OK Button at the bottom.

Internet Explorer 7.x
1. Select Internet Options from the Tools pull-down menu.
2. Click the General Tab.

• On the middle of this page is the Browsing history section.
  
• Click the Delete Button.
  
3. You will then be prompted by the dialog box, Delete files...

• In this dialog box, click Delete all files in the Temporary Internet Files folder.
  
• Click the OK button.
  

Internet Explorer 5.5 and 6.x
1. Select Internet Options from the Tools pull-down menu.
2. Click the General tab.

• On the middle of this page is the Temporary Internet Files section.
  
• Click the Delete... button.
  
3. You will then be prompted by the dialog box, Delete files...

• In this dialog box, you are asked if you wish to Delete all files in the Temporary Internet Files folder.
  
• Click the OK button.
  

Firefox 1.5.x
1. From the main menu, select Tools, then select Options.
2. In the Options menu, select Privacy, then select Cache.
3. Click Clear Cache Now.

Netscape 7.1
1. From the main menu select Edit, then select Preferences.
2. On the Preference dialog box, open Advanced.
3. Under the Advanced option select Cache.

• Click the Clear Memory Cache button.
  
• Click the Clear Disk Cache button.
  
• Click the OK button to continue.
  
• The value for Compare the page in the cache to the page on network should be set to "Every time I view the page."
  
4. Click the OK button.

If you are using a Mac
1. Click "Clear Disk Cache Now."
2. Click "OK."
3. Click "OK" again to close.

Compatible Browsers
We recommend Internet Explorer 5.5 or higher (See note below for IE 7.x). Be certain to choose the 128-bit encryption version. Firefox may also be used. For Mac OS X, we recommend the Firefox browser. Siebert continues to test newly released browsers for compatibility. Currently, the Safari browser is not compatible with SiebertNet. You can check back occasionally to this page to see if the recommended browsers have changed.

AOL users: If you are accessing the Internet through AOL, we recommend that you use either Internet Explorer, Mozilla Firefox or Netscape after establishing your Internet connection through AOL. Click here for links to download browsers.

Browser version:  You can check which version you have by clicking on the word "Help" at the very top of your browser then choosing either "About Internet Explorer," "About Mozilla Firefox" or "About Netscape Browser." Immediately after the name of your browser will be the version number.

Updating to Microsoft Internet Explorer 7:
In order to utilize Siebert's trading site and the SiebertNet demo with Microsoft Explorer IE 7.x, it is necessary to reconfigure Internet privacy settings as follows:
 1. Upgrade to IE 7.
 2. Click Tools, Internet Options and Privacy tab.
 3. Slide the bar down to Medium.
 4. Click apply.
 5. Click Ok.

1. Go to http://web.iress.com.au/info/JavaVM.htm. Click on the word "Download" for Microsoft java VM 3805.
2. A dialog box will appear asking: "Would you like to open the file or save it to your computer?" Choose: "Open." Follow the download/installation instructions.
3. Once it is finished, restart the computer.

Netscape 4.x, 5.x, and 6.x for PC:
1. From the Edit menu, select Preferences.
2. In the left pane, select Advanced.
3. In the right pane, check the Enable Java and Enable JavaScript options.
4. Click OK.

Internet Explorer 6.x and 7.x for PC:
1. From the Tools menu bar, select Internet Options and then click the Security tab.
2. Click the Internet icon to select a Web content zone.
3. Next, click Custom Level and in the Security Settings window, scroll down to the Java category.
4. In Java permissions uncheck Disable Java and check either High, Low or Medium Safety.
5. Next, scroll down to the Scripting category.
6. Select Enable in Active Scripting and in Scripting of Java Applets.
7. Click OK.
8. In the Internet Options window, click Apply and then OK.

Downloads
You can download browsers for free by clicking on any of the icons below.  If you are on AOL, use  "Keyword: Netscape" or "Keyword: Microsoft" from the America Online main menu.

Technical Issues Form
If you believe your issue cannot be addressed by the above instructions, please complete the form below.

Submission of data from this form is sent via secure connection. Today's Date: 7/5/2008

Title:  Mr. Mrs. Ms. Dr. First Name:  Last Name:  E-Mail Address:      Platform: PC Mac Unix WebTV Other:     Operating System: Win 95/98 Win 2000/ME Win NT/XP Mac Mac Operating Sys. Version #:   Unix                   Other:   Please describe the issue you are having including where on the SiebertNet site the issue occurs. (Please highlight the URL or "Address" at the top of your browser, then copy it and paste it below, tell us what you typed or clicked and what is happening.)